I’m Jonathan, Staff Product Designer // most recently at Meta // tackling complex, ambiguous problems, artfully reducing user time-to-intent.
Based in NY Metro Area
Transforming the Meta Help Center
One product story. Three chapters.
01
The first bet: the search box was the wrong answer. AI could do it better.
02
When AI makes decisions that affect users, how do you make those decisions legible and trustworthy.
Coming soon
03
Every page in the help center as an on-ramp. One step into AI, no matter where you start.
LinkedIn is the best place to reach me right now.